Technical Support

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Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please call and leave a voicemail.

Technical Support

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Field Bulletins

FB015 – SureLine Radius Implementation Issue

August 12, 2025

Sunhillo Corporation has discovered an issue with the initial Radius authentication option available beginning in v8.10.0. When Radius authentication is enabled on the Security Configuration page under the Login Options, if the Shared Secret key contains a “$” the SureLine device will become inaccessible.

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FB013 – Ventnor Power Issue

July 6, 2022

Sunhillo Corporation has discovered an issue with our Ventnor product that results in the Ventnor system unexpectedly powering off or failing to power on properly. Once this condition exists the Ventnor system does not power on properly even after a physical power cycle.

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FAQ

Please contact support@sunhillo.com for any additional questions

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FAQ

Support Portal

Please click the button below to log in, create an account, or reset your password. With an account you can:

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Support Portal

RMA Support

RMA Return Form

An RMA number is required prior to returning any equipment to Sunhillo.  Please fill out the form to request an RMA.

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