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Technical Support

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Latest Field Bulletins

Ventnor Power Issue

September 9, 2021

Sunhillo has discovered a potential issue with our Ventnor product relating to the EXAR 7724 DC-DC power controller chip which is used to supply DC power to the Ventnor system circuitry. The EXAR 7724 power part in some instances can fail causing the Ventnor system to power off and not be able to power back on.

SureLine^® Vulnerability

July 22, 2021

A vulnerability has been discovered in SureLine application software v8.7.0 and older that allows unauthenticated operating system (OS) command injection.

Ventnor COM Express Board Detect Issue

July 29, 2020

Circuitry in the Ventnor to detect the optional COM Express computer module can intermittently indicate that the module is present when it is not.

FAQ

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RMA Support

RMA Return Form

An RMA number is required prior to returning any equipment to Sunhillo. Please fill out the form to request an RMA.

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