Support
Support Portal Back Online
The planned upgrade to the Sunhillo Customer Support portal has been completed and the Support Portal is back online.
Live Support
Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please email support@sunhillo.com or call and leave a voicemail.
Technical Support
When contacting support, please provide your product model number and serial number. For more information reference FAQ #1, this will help streamline the support process.
Sales Support
Latest Field Bulletins
FB013 – Ventnor Power Issue
Sunhillo Corporation has discovered an issue with our Ventnor product that results in the Ventnor system unexpectedly powering off or failing to power on properly. Once this condition exists the Ventnor system does not power on properly even after a physical power cycle.
FB012 – Ventnor Power Issue
Sunhillo has discovered a potential issue with our Ventnor product relating to the EXAR 7724 DC-DC power controller chip which is used to supply DC power to the Ventnor system circuitry. The EXAR 7724 power part in some instances can fail causing the Ventnor system to power off and not be able to power back on.
FB011 – SureLine® Vulnerability
A vulnerability has been discovered in SureLine application software v8.7.0 and older that allows unauthenticated operating system (OS) command injection.
FAQ
Please contact support@sunhillo.com for any additional questions
Please click the button for Sunhillo’s latest FAQ:
Support Portal
Please click the button below to log in, create an account, or reset your password. With an account you can:
- Register Product(s) by Serial Number
- Access Product User Manuals
- Download the Latest Software Updates
- Request Software Update Notifications
RMA Return Form
An RMA number is required prior to returning any equipment to Sunhillo. Please fill out the form to request an RMA.
