Christmas Office Closure

Sunhillo’s offices will be closed from noon on Dec 22nd and re-open Jan 3rd.
The Sunhillo Support Portal will remain available for downloading software releases, documentation, and the support FAQ. For urgent assistance please e‑mail

Live Support  

Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please email or call and leave a voicemail.

Technical Support

When contacting support, please provide your product model number and serial number. For more information reference FAQ #1, this will help streamline the support process.

Latest Field Bulletins

FB013 – Ventnor Power Issue

Sunhillo Corporation has discovered an issue with our Ventnor product that results in the Ventnor system unexpectedly powering off or failing to power on properly. Once this condition exists the Ventnor system does not power on properly even after a physical power cycle.

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Please contact for any additional questions

Please click the button for Sunhillo’s latest FAQ: 

Support Portal

Please click the button below to log in, create an account, or reset your password. With an account you can:

  • Register Product(s) by Serial Number
  • Access Product User Manuals
  • Download the Latest Software Updates
  • Request Software Update Notifications

RMA Return Form

An RMA number is required prior to returning any equipment to Sunhillo.  Please fill out the form to request an RMA.

Sunhillo’s goal is to ship repaired equipment back as soon as possible but within 40 calendar days from receipt.

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