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Monday thru Thursday: 8am to 5:00pm, Friday 8am to 12pm EST. If after Live Support hours, please call and leave a voicemail.

Latest Field Bulletins

Ventnor Power Issue

Sunhillo has discovered a potential issue with our Ventnor product relating to the EXAR 7724 DC-DC power controller chip which is used to supply DC power to the Ventnor system circuitry. The EXAR 7724 power part in some instances can fail causing the Ventnor system to power off and not be able to power back on.

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SureLine® Vulnerability

A vulnerability has been discovered in SureLine application software v8.7.0 and older that allows unauthenticated operating system (OS) command injection.

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Support Portal

Please click the button below to log in, create an account, or reset your password. With an account you can:

  • Register Product(s) by Serial Number
  • Access Product User Manuals
  • Download the Latest Software Updates
  • Request Software Update Notifications

RMA Return Form

An RMA number is required prior to returning any equipment to Sunhillo.  Please fill out the form to request an RMA.

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